Implementation of Sharia-Based Service Quality in Employee Performance Improvement at PT. Findora Internusa Cirebon

Abstract

Rattan handicrafts and furniture are one of the superior products of Cirebon district, most of which are exported to the United States, Europe, Asia and Australia. This study aims to determine the implementation of sharia-based service quality in improving employee performance at PT. Findora Internusa. This research method uses qualitative methods, with data collection used are observation, interviews and documentation. Based on the results of the research conducted, it shows that improving employee performance is effective and efficient after the implementation of sharia-based management, namely justice, trustworthiness and responsibility as well as communicative. This can produce maximum production of rattan handicrafts and have an impact on company finances, the effect of which is to increase employee welfare.